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Please note that our webinar space is limited, and registrations are accepted on a first come-first serve basis. If you're mailing in your registration, do so as soon as possible to ensure your spot in the webinar.

Learn:

• The types of workplace conflict
• Compare healthy and unhealthy conflict
• How to turn unhealthy conflict into healthy collaboration
• How to keep every customer happy - even if you can't meet their demands
• Warning signs, triggers and effects of conflict
• Preventing conflict
• Conflict resolution skills
• The art of active listening
• The various roles you can assume during conflict mediation
• A no-fail, ten-step conflict mediation process

Economic conditions, downturns, layoffs, and organizational change all create conflict and stress in the workplace. It's more important than ever during these times of turmoil to learn how to effectively prevent, monitor, and manage conflict that arises within your organization.

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